“Smarter, better,” customer service is what UserVoice (@UserVoice) promises and, by most accounts, delivers.

Social Media in the Real World: Successful Applications of Social Media Strategies is a course I am teaching at San Francisco State University: College of Extended Learning starting at May 2nd.   To describe the course, I ask the central question:  How do established companies in business-to-business, business-to-consumer and non-profit areas use social media to build [...]

I’ve signed up to Rock the Red Pump and show my support of increasing awareness of how women and girls in the United States are affected by HIV/AIDS and to salute the courage and strength they face each day in dealing with this disease – and I think you should, too. You can follow them [...]

Augie Ray (@augieray) first joined The A-List back in April 2009, before he became a Senior Forrester Research (@Forrester) Analyst, filling the shoes of Jeremiah Owyang (@jowyang), who left to become a partner at the Altimeter Group. Somewhat ironically, the very thing that urged me to ask Augie to join the program back in 2009, [...]

On the 25th anniversary of Dr. Martin Luther King Jr. Day, it’s only fitting that we focus The A-List today on social good and nonprofits. Join us for an insightful hour with Beth Kanter, who returns to The A-List to discuss her highly acclaimed book, The Networked Nonprofit: Connecting with Social Media to Drive Change. [...]

Join us for an insightful interview with Randy Paynter, Founder and CEO of Care2. With more than 14 million members, Care2 is the largest online community of people making a difference in healthy and green living, human rights and animal welfare. Care2 empowers individuals to “Make a Difference” with daily actions, healthy living advice, news [...]

She had us at ‘Whuffie.’ Actually, she had us even sooner than that! Named one of Fast Company’s Most Influential Women in Technology in 2009, she is a top speaker, entrepreneur, mom, Canadian, karaoke addict, Flickr fan and Twitter-holic and much more. She is speaking high-demand, speaking at conferences around the world and we’re delighted [...]