Live Podcast: Evan Hamilton, Community Manager at UserVoice

Jun 13, 2011 No Comments by

“Smarter, better,” customer service is what UserVoice (@UserVoice) promises and, by most accounts, delivers.

Business, Community, Consumerism, Customer Service, Marketing, Monitoring / Listening, Social Business, Social Media, Web 2.0, Web 3.0 Read more

Live Podcast: Featured Guest Jeremiah Owyang, Former Forrester Analyst, Now Partner At The Altimeter Group

Aug 22, 2009 No Comments by

Jeremiah Owyang, the well-known and whip-smart “Web Strategist,” has left his post as Forrester analyst to join Charlene Li and Ray Wang as a partner at the Altimeter Group, a consulting firm that helps big companies figure out how to use new technologies. For those in the social media space, it’s huge news, but even [...]

Podcasting, Social Media, Social Networking, Social Networks Read more

Facebook Buys FriendFeed: Why I Don’t Really Care

Aug 11, 2009 No Comments by

I’ve been watching with great interest at friends, luminaries and publications have commented with varying levels excitement and, dare I say -  passion! – about Facebook’s acquisition of FriendFeed. The headlines from articles and blog posts speak for themselves: Facebook’s next step in crushing Twitter Facebook Buys FriendFeed: What Does It Mean? Facebook buys FriendFeed: [...]

Quotes, Social Media, Web 2.0, Web 3.0 Read more

Networking For Business Using Social Networks: Top 20 Dos and Don’ts

Aug 10, 2009 1 Comment by

I recently gave a talk for CoreNet Global young leaders and – while interested in strategy – what people really wanted to know was how to virtually network. How to keep personal from professional and vice versa. As just about every person I know immersed in social media as I am will tell you, after [...]

Events, Social Media, Speaking Engagements, Web 2.0, Web 3.0 Read more

Live Podcast: Featured Guest Venkat Gopi, Founder and CEO, wissr

Aug 06, 2009 No Comments

Sometimes you come across a new service that holds the promise of what social networking is supposed to be. That’s what happened when came across wissr and subsequently spoke with its founder and CEO, Venkat Gopi. Pronounced ‘wiser,’ wissr aims to be a a trusted micro-market to share recommendations and classifieds with friends, family, and [...]

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Social Media Club Tonight at Friend of Eastwick, Duarte Design

Apr 21, 2009 No Comments

The power of social networks. That’s what we’ll be discussing at Duarte Design in Mountain View this evening at 6:30 PM, the site of tonight’s Social Media Club San Francisco Silicon Valley chapter. The evening will kick off the evening with a half-hour fireside chat with John Hagel, network effects expert and Director at Deloitte [...]

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Web 2.0 Expo: Initial Observations

Mar 31, 2009 1 Comment

I’m baaack!   Web 2.0 Expo has arrived and I am the house - or, more specifically, Moscone West in San Francisco – on behalf of my company Eastwick Communications.   I’m already noticing things that are different this year than last: More B2B exhibitors in the Expo Hall than last year, fewer familiar faces on session [...]

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Who Owns Social Media?

Oct 22, 2008 No Comments

I love the line from “Ocean’s Thirteen” when Roman tells Danny and Rusty that they’re “Analog players in a digital world.” I think about it a lot as it relates to the subject of the ‘digital divide’ – how everyday people can be excluded from conversations, especially those among experts, to get at the information [...]

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